Video Advice

Miss the face to face element of our service, you can now book a video appointment with one of our advisers.

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home.

Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.

• There is no need to create an account.

• No information you enter is stored.

What do I need to make a video call? 

A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.

A private, well-lit area where you will not be disturbed during the consultation

Web-camera, speakers and microphone already built into laptops or mobile devices 

One of these: 

Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone

Safari web browser on an Apple iMac, MacBook, iPad, or iPhone

Download Citizens Advice Manchester Video Advice FAQs

Is it secure?

Video calls are secure; your privacy is protected. 

You have your own private video room that only authorised advisers can enter. 

How much internet data will I use? 

You don’t use any data while waiting for a adviser to join you. A video call uses a similar amount of data to Skype® or FaceTime®. 

How much does a video call cost? 
The video call is free (except for your internet usage).