Volunteer with us

At CAM, we are committed to providing a high-quality service to our clients and supporting them in the best way possible. To help us achieve this, we follow a thorough recruitment process to ensure that our volunteers align with the core values we strive to uphold: Responsibility, Solution-Focused, Inclusivity, and Integrity.

We value every individual who joins our team, and our recruitment process reflects our commitment to accessibility. We offer several ways for you to engage with us, learn more about the roles, and find the best fit for you.

    • Gain new skills, knowledge and experience

    • Develop existing skills and knowledge

    • Enhance your CV

    • Improve your employment prospects

    • Meet new people and make new friends

    • A chance to socialise

    • Get to know the local community

    • Give something back when we have directly impacted on their lives

    • Make a difference to the lives of others

    • Feel valued and part of a team

    • Gain confidence and self-esteem

What our volunteers say

Volunteering can be a route into employment, or an opportunity to try something different. Nearly one third of volunteers who leave us go on to paid employment. Volunteering with us provides skills and experience that is valued by many employers. A lot of our paid staff, including our Chief Executive, started out as volunteers.

All volunteers are fully supported and supervised throughout their involvement with Citizens Advice. There will be a paid member of staff that you can turn to for extra support if you feel you need it. 

We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

Find out more and apply below!

We are currently looking for Community Volunteers and Transcribing Volunteers - please see role specifications to learn more about the roles. 

Role specifications:

Community Volunteer

Transcribing Volunteer

The process for recruiting volunteers for both the Community Volunteer and Transcribing Volunteer roles will be the same. You do not need to choose your preferred role at this stage.

Here’s how the recruitment will unfold:

Optional Online Q&A (12th February): This is your chance to ask any questions and learn more about the roles.

Application deadline 8pm Monday 17th February 

Informal telephone interview: Successful applicants will be contacted by telephone for an informal interview. We’ll chat about the role, your interests, and your motivations. If this goes well and you’re still interested in the role, we’ll invite you to the next stage.

Assessment Day (8th March): During this day, you will have the opportunity to dive deeper into the role, understand the responsibilities, and get a feel for the training provided.

Once appointed, you will receive full training on the role. Additionally, there may be an opportunity to cross-train into the other role, allowing you to expand your skills and experience. 

If you have any questions and are unable to attend the online Q&A please email - Remy.williams@Citizensadvicemanchester.org.uk